Kathleen is proud of her reputation for providing outstanding service in a timely manner. She is highly regarded for her ability to communicate complex legal and regulatory concepts in understandable terms to health care professionals. She is known for being detail oriented, highly organized and eminently reliable.
I have had the good fortune of working with Kathleen for more than a decade and would rate her as an absolutely outstanding professional. Kathleen has an unusual combination of professional skills and the ability to integrate her many strengths to provide invaluable assistance to her clients. She is smart, knowledgeable and a pleasure to work with. Whether you have a simple question or a complex problem, Kathleen handles everything with thoroughness, thoughtfulness and speed. I wholeheartedly recommend her to anyone needing her services.
Johnine Cummings, LCSW
Director, University Behavioral Associates, Yonkers, NY
You have regulatory questions? Kathleen has the answers - answers you can actually understand! In my many years in health care, I have found her to be one of the most reliable (and fast) resources for accurate and complete answers to complicated health care questions. No matter what the issue - discharge planning, child abuse reporting, utilization review, managed care, HIPAA, fraud and abuse - Kathleen's ability to navigate the maze of federal and state regulations is nothing short of remarkable.
Anne Meara, Associate Vice President, Network Care Management
Montefiore Medical Center, Bronx, New York
How does a Chief Compliance Officer keep busy hospital staff interested in HIPAA compliance? By providing training and education that is practical and offers guidance in how to handle issues as they arise - whether taking care of patients, registering patients, installing phones, cleaning rooms, etc.
Using interviews and focus groups, Kathleen identified the day-to-day confidentiality concerns of key groups (direct care providers, registrars, support staff, telecommunications and IT staff) and created a series of outstanding educational modules with materials customized for each group. We have rolled out the training modules, both as e-learning and instructor-led programs, across our organization. The reviews have been very positive. Kathleen’s ability to translate complex regulatory requirements into plain English is welcome - and rare.
Phyllis Patrick, Former Vice President and Chief Compliance Officer
Hospital for Special Surgery, New York, NY
Kathleen is a valuable resource. She has a wealth of knowledge concerning health care regulation and is thorough and diligent in her execution of projects. Her advice is always thoughtful, practical and reliable. She is also great with people, which makes her a pleasure to work with.
Aimee Smith, Director of Managed Care Contracting
CMO, The Care Management Company LLC, Yonkers, NY
When I had HIPAA questions that I needed answered a.s.a.p., I called Kathleen. Within minutes she answered my questions and identified my needs. Within hours she got me where I needed to be on the education and training path. Within days I had user-friendly training materials that addressed the HIPAA issues unique to my business that I could roll out to my staff with ease.
Kathleen is knowledgeable, practical and easy to work with – a health care trifecta!
Ellen Thunder, President
Ellen Thunder Associates, LLC, Brooklyn, NY